Great Tool For Marketplace Connections with Excellent Support
We have been using this app for a quite some time now to connect our Ebay store with Bigcommerce. It started as a trial to replace Codisto App and as a part of trial we tested a few different solutions but M2E Cloud proved to do work the best. Main criteria for the selection was its user friendly interface, ease of connection, flexibility of managing store configuration and the excellent support. Where some of the apps failed to provide the flexibility of syncing orders without syncing inventory, M2E Cloud did an amazing job by providing this option which was crucial for us as for many of the products we manage inventory separately between the 2 platforms. And this just showed us how powerful their development team is to provide such fine tuning options. Another very big factor that makes this product excellent is their customer & tech support. During the course of using this app, we experienced a few points where improvements or fixes were needed for us to continue using this app, for example, syncing of shipping data between ebay & bigcommerce when order was dispatched. The support team was always prompt in replying to our queries. Where the other products usually put such requests in their backlog or improvement requests, M2E’s development team quickly worked on the request and delivered results which was very impressive. Also during the time when the requests were dealt with, we were constantly kept updated about the progress, without having to followup and this was a great customer experience. Hence the 5 star rating. From being in ecommerce & tech industry long enough, we understand that no app is perfect and CICD is a part of the process, this is where this app really shines. We thank the customer service and development team for their efforts in making this app available and providing best support.
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