Our pricing plans are based on your total monthly or annual Gross Merchandise Volume (GMV).
What’s included: All sales processed through your connected marketplace accounts (Amazon, eBay, Walmart, TikTok Shop, Temu, Otto, Kaufland, Shein, etc.).
What’s not included: Sales made directly through your own online stores (e.g., Shopify, BigCommerce, WooCommerce) are excluded.
Please note that GMV counts all sales within each connected marketplace account – not just the items actively synced through M2E. This ensures accurate reporting at the account level.
How is the M2E Cloud subscription fee calculated?
The subscription cost depends on the selected plan and is charged in advance. All payments are final and non-refundable. If your usage goes beyond the included monthly or yearly limits, additional charges will apply.
M2E Cloud calculates fees based on the total value of completed sales across all linked marketplace accounts, excluding Amazon FBA sales. Only transactions processed within the current billing period are counted, minus any refunds issued during that same cycle.
Refunds issued outside the billing period are not considered. If your store processes a high volume of sales with relatively few refunds, an annual subscription may be more cost-effective.
Using M2E Cloud alongside other tools is optional, but full payment of all applicable fees remains the user’s responsibility.
How are integrations counted for pricing?
An integration represents a connected marketplace seller setup that counts toward the integration allowance included in your plan.
For most marketplaces, each connected seller account counts as one integration.
Temu: a single cross-border seller setup may include multiple country-level accounts. Related Temu country accounts belonging to the same seller setup are grouped and counted as one integration for pricing purposes.
Examples:
1 Temu EU cross-border setup with accounts for Germany, France, Italy, and Spain = 1 integration
1 Temu US setup + 1 Temu EU cross-border setup = 2 integrations
Do you offer a free trial?
Yes, we offer a 30-day free trial with no usage limits. After the trial ends, you’ll need to choose a plan based on the total value of your marketplace sales (GMV).
What level of onboarding support does M2E Cloud provide – assisted setup or self-serve?
M2E Cloud supports both options. All plans include assisted onboarding, setup help, and human support via tickets and email. For those who prefer self-service, we provide detailed documentation and video tutorials.
Integration counting: for most marketplaces, one connected seller account equals one integration. Related Temu country accounts within the same cross-border seller setup count as one integration.
Integration counting: for most marketplaces, one connected seller account equals one integration. Related Temu country accounts within the same cross-border seller setup count as one integration.
Monthly sales allowance (GMV)
Depends on the selected plan option within each tier
Up to $5K–$15K
Up to $50K–$100K
Up to $200K–$400K+
Marketplace integrations
Total connected marketplace seller setups across all supported channels
3
8
Unlimited
Integration counting:
for most marketplaces, one connected seller account equals one integration.
Related Temu country accounts within the same cross-border seller setup are grouped and counted as one integration.
Recommended catalog size
Depends on the selected plan option within each tier
Up to 5K–15K
Up to 50K–100K
Up to 200K–400K
Core multichannel features
Product listing creation & management
✓
✓
✓
Inventory synchronization
✓
✓
✓
Price synchronization
✓
✓
✓
Order synchronization
✓
✓
✓
Order & fulfillment management
✓
✓
✓
Marketplace returns & refunds sync
When a return or refund is created on a marketplace, the connected store order is updated
✓
✓
✓
Advanced features
Sales Analytics
—
✓
✓
Listings Restrictions
—
✓
✓
Ecommerce platform-specific features
Shopify
Shopify Inventory Locations
Select a specific Shopify location to use for inventory synchronization
—
✓
✓
Create Returns & Refunds from Shopify
Create a return or refund in Shopify and send it to Amazon or eBay; more channels to come
—
✓
✓
Marketplace-specific features
Amazon
Multi-location inventory
—
✓
✓
Automated repricing
—
✓
✓
Custom listing views
—
✓
✓
Amazon Multichannel Fulfillment
Separate app
✓
✓
eBay
Stale listings view
—
✓
✓
Custom listing views
—
✓
✓
Multiple locations in selling policies
—
✓
✓
Promotions
—
✓
✓
TikTok Shop
Promotions
—
✓
✓
Temu
Promotions
—
✓
✓
Walmart
Automated repricing
—
✓
✓
Walmart Multichannel Solutions
Separate app
✓
✓
Mirakl marketplaces
Access to 450+ Mirakl-based marketplaces
—
✓
✓
Support
Channels
Ticket Support
✓
✓
✓
Email Support
✓
✓
✓
Live Chat Support
—
TBD
TBD
Phone Support
—
—
✓
Customer Success
Onboarding & Implementation Support
—
✓
✓
Dedicated Account Manager
—
—
✓
Service Levels
Priority Support
—
✓
✓
SLA-Based Response Time
—
—
✓
Starter : core multichannel workflow.
Business: advanced automation, Shopify-specific controls, marketplace tools, and more integrations.
Enterprise: Business features with higher usage limits and unlimited integrations.