FAQ
Got questions? We’re here to help.
What is M2E Cloud and how does it work?
M2E Cloud is an enterprise-grade multichannel software that connects your existing eCommerce platform (Shopify, BigCommerce, WooCommerce, PrestaShop, etc.) to leading global marketplaces, including Amazon, eBay, Walmart, TikTok Shop, Temu, Kaufland, and many more. Your product catalog, inventory, and orders stay in your eCommerce platform; M2E Cloud handles listing, syncing, and managing them across every connected marketplace.
With M2E Cloud, you can:
- List products from your eCommerce platform on the largest marketplaces
- Sync stock levels, prices, and product information between your store and marketplaces
- Manage and sync orders from every marketplace in one workflow
- Automate listing creation, pricing updates, and routine processes to reduce manual work
As a fully cloud-hosted platform, M2E Cloud removes the need for software updates or server maintenance. Setup doesn’t require technical skills, and the same app supports businesses from growing brands to enterprise operations.
How much does M2E Cloud cost?
Every new user is eligible for a 30-day free trial, allowing you to explore and experience the features of M2E Cloud without any commitment. Once the trial period ends, you will have to subscribe to one of the available
pricing plans.
The pricing plans align with your total monthly or yearly sales allowance or GMV. Keep in mind that GMV is calculated only from sales made through connected marketplaces.
How can I register for an M2E Cloud account?
Create an account on the
signup page. Then, you’ll need to verify your email address to complete the registration. The verification email will be available in your inbox.
Do I need an eCommerce platform to use M2E Cloud?
No. M2E Cloud supports several ways to source product data aside from eCommerce platforms:
- Built-in Catalog for importing and listing products on marketplaces, ideal for businesses without a website or external store
- Custom API integration with ERP, PIM, and other source systems for enterprises managing product data outside an eCommerce platform
Which marketplaces and platforms does M2E Cloud support?
M2E Cloud supports a wide range of source platforms and sales channels, making it suitable for businesses operating in multiple regions and channels.
Source platforms (where your product data lives):
- eCommerce platforms: Shopify, BigCommerce, WooCommerce, PrestaShop, Shopware, Ecwid, Adobe Commerce (Magento 1 & Magento 2), Lightspeed POS, Square POS, Salesforce (B2C & B2B)
- POS systems: Lightspeed, Square
- ERP and PIM systems: NetSuite, Oracle, Microsoft Dynamics 365, and others (via custom API integration)
Sales channels (where your products are listed):
- M2E Cloud connects to 600+ marketplaces worldwide, including Amazon, eBay, Walmart, TikTok Shop, Temu, Kaufland, OTTO, Mirakl, and OnBuy
Can I import my existing listings and product data?
Yes, M2E Cloud is built to work with the data you already have. The app automatically imports the product catalog from your eCommerce platform or POS system. You can also import data via CSV files or connect ERP, PIM, and other source systems through API.
For sellers already active on marketplaces, M2E Cloud can pull existing listings and link them to your catalog data.
Can I keep my active Channel listings and upload them to M2E Cloud?
Yes. M2E Cloud preserves your existing listings, including sales ranks, reviews, and listing history. This way, you can switch to M2E Cloud without disrupting active sales.
When you connect a Channel account, M2E Cloud imports your listings and automatically links them to the matching products in your catalog (whether from Shopify, BigCommerce, WooCommerce, or another connected source).
Can I connect M2E Cloud to my ERP, PIM, or other systems via API?
Yes. The M2E Cloud API integrates ERP, PIM, CRM, and other systems with 600+ marketplaces, keeping product data, inventory, and orders synchronized in real-time.
The API removes the manual data exchange that typically causes stock errors and pricing mismatches between your system and sales channels. The integration also scales with the business. If you decide to expand into new marketplaces or regions, it won’t require new development work.
How does M2E Cloud help prevent overselling?
Your eCommerce platform or connected system stays the source of truth for inventory. M2E Cloud keeps that stock level synchronized in real-time across every marketplace where you sell.
When a product sells on one marketplace, M2E Cloud deducts the unit from your store and updates the quantity on every other channel instantly, so the same unit can’t be sold twice.
For added protection, you can set quantity buffers to reserve safety stock, route orders across warehouses based on availability, and reserve inventory automatically when orders come in.
Can I use M2E Cloud alongside other third-party solutions?
Yes, but with one limitation: both tools can’t manage the same inventory or listings at the same time. Two tools syncing the same SKUs will create conflicts.
If you’re trying out M2E Cloud during a transition, you can assign some products to M2E Cloud while your current tool manages the rest. That way, you can test the solution while your existing setup keeps running.
Is it safe to synchronize inventory through M2E Cloud?
Yes. M2E Cloud gives you full control over how and when synchronization runs. Automatic updates are turned off by default, so your marketplace listings won’t change until you enable sync.
You can also start small: enable sync for some products first. Confirm that stock levels, prices, and orders sync correctly between your store and marketplaces, and expand from there. If you spot an issue, you can disable sync at any time without affecting your existing setup.
Skyrocket your sales and save time with M2E Cloud
